Sentry Safe Door Handle Stuck

Find answers to the most frequently asked questions about sentrysafe products. This is especially likely if the handle will turn slightly but then becomes stuck. To open the safe lay it on its back enter the combination then hit the door with a dead blow hammer while trying to turn the.

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If the handle won t move in any direction it may be defective and you will need to have either that part or the entire safe replaced by sentry.

Sentry safe door handle stuck.

If nothing else works you can call sentry customer service to report this problem. If you can enter your combination but the handle for the safe won t turn it may be because the bolts are out of alignment or jammed up. View our faqs order a key replacement find your product manual and more. Sentrysafe is committed to supporting your needs throughout the lifetime of your safe.

Be sure that you do not kick the keypad or the handle. When i put the pass code on my sentry safe the handle will remain locked and i have to hit it with a hammer to get it to disengage. Some papers had jammed the door bolts and they wouldn t release. Try looking for a small plastic button on the hinge side of the door push it in after the combo it is a deadlock type of feature.

If you bought the safe in august it should still be under warranty. Next pull the handle in the opposite direction than you normally do and enter the code. This will release some of the extra pressure on the bolt and should help the handle move more freely. It is possible there is a document jammed between the door that is keeping outward pressure on the door thus preventing the free movement of the pins to release so pushing the door inward should relieve this stress and allow the handle to move.

Hi have you tried to push in the on the door then while holding press on the door turn then handle to allow the locks to release. Try turning the handle up instead of down. While turning the handle pull outwards on the handle and use your free hand to push inwards on the door. Turn your back to the safe and kick the door hard a few times.

This will help loosen the bolt work.